Microsoft Dynamics 365 CRM is one of the most powerful enterprise platforms used globally for customer relationship management, sales automation, service management, and business process automation.
This course is designed to take you from beginner to expert level in Dynamics 365 CRM, even if you have no prior CRM experience. You will start with core CRM concepts, including environments, security roles, users, teams, entities (tables), fields, relationships, forms, views, dashboards, and business rules. Step by step, you will move into real-time practical implementation, not just theory.
In this course, you will learn how to:
- Configure out-of-the-box and custom entities
- Design forms, views, dashboards, and charts
- Implement security roles, teams, and field-level security
- Automate business logic using workflows and Power Automate
- Work with Microsoft Dataverse
- Perform Dynamics 365 customization and configuration
- Understand plugin concepts and JavaScript customization
- Integrate Power Apps and Power Automate with Dynamics 365
- Work on real-time project scenarios used in companies
This course is taught by a Microsoft Award-winning trainer with 18+ years of IT experience, who has trained 20,000+ students globally and worked with top organizations using Microsoft technologies. Whether you are a student, job seeker, developer, tester, functional consultant, or working professional, this course will help you build strong Dynamics 365 CRM skills and prepare you for real project work and interviews.
By the end of this course, you will have the confidence to work independently on Dynamics 365 CRM projects.
