Udemy – Troubleshooter: a system solution for business problems [EN]

This course contains the use of artificial intelligence. Imagine this: a project is falling apart, deadlines are burning, the team is arguing about who’s to blame, and after an hour of discussion there’s still no solution. Everyone keeps treating the symptoms while the real cause stays hidden. And then someone walks into the room — the person trusted with the toughest problems. They ask a few precise questions, map the structure of the issue, quickly find the bottleneck — and in 30 minutes the team already has a clear action plan.

That person is a troubleshooter. And you can become one. This course is designed for those who want to solve the “unsolvable” — quickly, systematically, and confidently. You’ll get tools used by consultants, managers, and analysts in top companies. Instead of theory about how things should work, you’ll use real methods, frameworks, and logic applied in real business cases.

Over 10 sessions, you’ll build your own troubleshooting arsenal:

Section 1. Business Troubleshooting Basics:

• Role of a troubleshooter vs crisis management
• Four steps of effective problem solving
• Problem framing, SCQA, 5W1H
• MECE, logic trees, cause-and-effect trees

Section 2. Root Cause Analysis & Analytics:

• 5 Whys, Ishikawa diagram
• Hypotheses and data
• 80/20 rule, Pareto
• TOC bottlenecks, stratification, decision matrices

Section 3. Creative Methods & TRIZ:

• SCAMPER, Six Thinking Hats, mind mapping
• Contradictions, IFR
• 40 TRIZ principles
• Morphological analysis and advanced techniques

Section 4. Facilitation & Team Decision-Making:

• Session moderation, conflict management
• Delphi, nominal group techniques
• Ethics and trust

Section 5. The Troubleshooter’s System:

• Tool map
• Method combinations
• Professional development plan