Udemy – ServiceNow Now Assist & Agentic AI Foundation Course

Artificial Intelligence is changing the way ServiceNow applications are built, automated, and supported. In this hands-on course, you’ll learn how to use ServiceNow Now Assist, AI Agent Studio, Generative AI, and Agentic AI to build intelligent solutions that can understand context, take actions, automate tasks, and assist users and developers.

Whether you’re a ServiceNow Developer, Administrator, Technical Consultant, Architect, or someone looking to enter the world of ServiceNow AI, this course will give you a practical foundation to start building with the latest AI capabilities.

What you’ll learn:

• Understand Generative AI, AI Agents and Agentic AI in simple terms
• Explore Now Assist and its capabilities across ServiceNow
• Build and configure AI Agents using AI Agent Studio
• Understand AI Agent Skills, Tools, Topics and Actions
• Build agentic workflows that can reason, make decisions and take actions
• Use Now Assist to improve productivity for ServiceNow users and developers