AI is becoming a core part of the Salesforce platform, and understanding how to build and deploy AI-powered solutions is becoming an essential skill for Salesforce admins and developers. This hands-on Salesforce Agentforce Bootcamp takes you from the fundamentals of Salesforce AI to building, testing, and deploying your own AI-powered agents. You’ll start by exploring the modern Salesforce AI landscape and understand the difference between predictive AI, generative AI, and agentic AI. You’ll also learn how Salesforce’s AI capabilities fit together and how the Einstein Trust Layer helps provide a secure foundation for enterprise AI.
Next, you’ll work with Prompt Builder to create and test different types of Prompt Templates. You’ll learn how to ground prompts with Salesforce data and use Prompt Templates to generate useful, structured AI responses. From there, you’ll move into Agentforce and build your own AI agents step by step. You’ll learn how Agentforce agents work, how to configure topics and actions, and how to extend agents using both low-code capabilities and Agent Script.
You’ll also learn how to test your AI solutions using the Agentforce Testing Center. You’ll create test suites, test Prompt Templates and agents, run tests, and understand how testing can help validate your AI solutions before deployment.
