Udemy – Personalized Coaching with AI: Toolkit for People Managers

Being a people manager today can feel like two full-time jobs: delivering results and developing people. And the expectation for personalized, in-the-moment coaching is only rising—especially in hybrid and remote teams.

Consider a few data points:

• Gallup reports managers account for ~70% of the variance in team engagement.
• In a manager-as-coach program at Kraft Heinz, ~80% of trained managers reported using coaching principles within 3 months, and over half reported better work quality and engagement.
• Costa Coffee piloted a generative AI coach (“Nadia”) and saw strong adoption (nearly 70% of invited managers engaged), alongside measurable results like a 38% year-over-year holiday sales lift in one underperforming store and a 20-point NPS improvement in another.