This course is designed to help you quickly understand and apply the core features of Pega CDH, the industry-leading decisioning engine used by top global enterprises to deliver personalized, next-best actions at scale.
Whether you’re a Pega developer, business analyst, marketing professional, or tech enthusiast, this course will give you a strong foundation in Pega CDH — no prior experience with CDH is required!
What you’ll learn:
- The fundamentals of Next-Best-Action and how to build NBA strategies using the Strategy Designer
- How to define and manage propositions, engagement policies, and channel treatments
- Use of Scorecards and suitability rules to refine decisioning logic
- Creating change requests (business changes, action updates, and one-time actions) in 1:1 Operations Manager
- Applying volume constraints and managing outbound communications
- Leveraging Pega GenAI to quickly create personalized treatments
- Analyzing decisions using Visual Business Director (VBD) and Interaction History
Each module is structured with hands-on examples, best practices, and real-world use cases to help you confidently work with Pega CDH.
By the end of this course, you’ll be equipped to contribute to CDH projects, collaborate with cross-functional teams, or prepare for Pega Decisioning Consultant certifications.
This is your fast-track route to mastering Pega CDH — enroll now and unlock the power of AI-driven customer engagement!
- Pega Developers and System Architects looking to upskill in Customer Decision Hub (CDH)
- Freshers or IT professionals planning to transition into Pega CDH roles
- Certification aspirants preparing for Pega Decisioning Consultant or CDH-related certifications
