Udemy – Microsoft Dynamics 365 CE & Power Platform Fundamentals 2025

This course gives you a solid foundation in Dynamics 365 Customer Engagement and the Microsoft Power Platform, covering everything you need to confidently work with real-world CRM solutions.

Through a mix of lectures, demonstrations, and hands-on practice, you’ll learn how to:

• Navigate and understand the Microsoft Business Applications ecosystem.
• Differentiate between Dynamics 365, Power Platform, and Dataverse.
• Work with first-party apps such as Sales, Customer Service, and Marketing.
• Customize forms, views, dashboards, and the user experience.
• Use Power Apps, Power Automate, Power BI, and Power Virtual Agents.
• Manage solutions, environments, and application lifecycle processes.
• Build automation and Business Process Flows that streamline operations.

By the end of this course, you’ll have the skills, confidence, and practical knowledge to work as a junior functional consultant or power user and be fully prepared to continue toward advanced Dynamics 365 and Power Platform specializations.

What You’ll Learn:

• Dynamics 365 Customer Engagement fundamentals
• Power Apps (Canvas, Model-driven, Portals)
• Power Automate basics for workflow automation
• Power BI fundamentals for reporting
• Microsoft Dataverse concepts
• Solution management, environments & ALM
• Customizing the Dynamics 365 UI (forms, views, dashboards)
• Designing automation with Workflows & Business Process Flows