ServiceNow Platform Analytics is a powerful capability that transforms raw operational data into meaningful insights that guide decision-making, improve service delivery, and increase business value. This course is designed to equip learners with a strong command of ServiceNow’s analytical tools, including Reporting, Dashboards, and Performance Analytics. Through a structured, hands-on approach, learners will develop a clear understanding of key concepts such as indicators, breakdowns, KPIs, automated data collection, trend analysis, and visualization techniques.
Participants will learn how to build and customize analytics assets that monitor service performance, track SLAs, reveal bottlenecks, and highlight improvement opportunities across ITSM and other enterprise workflows. Real-world exercises and use cases help reinforce learning and demonstrate how analytics can drive meaningful organizational change.
In addition to technical skills, the course emphasizes analytical thinking and storytelling—enabling learners to interpret trends, extract actionable insights, and present data in a clear and compelling manner to leadership and stakeholders. Whether you are an administrator, analyst, consultant, or manager, this course provides the practical skills and strategic insight needed to elevate your ServiceNow environment from a system of work to a system of intelligence.
Upon completion, learners will be equipped to build data-driven dashboards that support continuous improvement and measurable business impact.
