AI has stopped merely answering and started acting. Agentic AI — systems that plan, use tools, and carry out multi-step tasks autonomously — is moving rapidly into finance, healthcare, HR, legal, and technology. Yet most professionals can’t clearly explain how these agents work, where they create value, or where they create serious risk. This short, focused course closes that gap. In plain language and with zero technical prerequisites, it gives business professionals the literacy to understand, evaluate, and safely work alongside AI agents — and to recognize the governance every organization now needs.
What this course covers:
- What makes AI “agentic” — autonomy, memory, tools, and planning — and how agents differ from chatbots and generative AI
- How AI agents actually work: the perceive-plan-act-observe loop, multi-agent systems, and human-in-the-loop oversight
- Real agentic AI use cases across finance, healthcare, HR, legal, and technology
- The business opportunities — and the critical risks: hallucination at scale, runaway agents, prompt injection, privacy exposure, and accountability gaps
- The governance essentials: human checkpoints, scope limitation, audit trails, and EU AI Act implications
- How your own role shifts from prompt writer to “agent director”






