This course is designed for learners who want to support practical ISO 23155 implementation inside a Conference Interpreting Service Provider, language service organization, or event-service environment. You will learn how a Quality Representative can support service planning, client requirement review, interpreter assignment readiness, documentation, process coordination, confidentiality control, risk-based thinking, performance monitoring, operational issue handling, and continual improvement. This course focuses on practical implementation support. It does not teach internal auditing, lead auditing, certification-body processes, or interpreter qualification.
Benefits of This Course
You will learn how to understand the Quality Representative role clearly and apply it responsibly in a CISP environment. You will gain practical tools for reviewing client requirements, supporting interpreter assignment readiness, managing records, controlling documentation, and monitoring service performance.You will also learn how to identify service risks, collect feedback, handle operational
