This AI-assisted course is designed to help learners understand the practical role of a quality representative in ISO 20771-based legal translation services. The course focuses on implementation support, documentation control, competence coordination, translation workflow management, confidentiality, risk-based thinking, performance monitoring, nonconformity handling, corrective action, and continual improvement. This is a practical quality management course. It is not an auditor course, legal advice course, or official ISO certification decision-making course.
Introduction
Legal translation services require accuracy, confidentiality, competence, and controlled processes. This course introduces learners to the responsibilities of an ISO 20771 quality representative and explains how this role supports real legal translation work. Learners will explore how to manage documentation, organize competence evidence, support translators and revisers, monitor risks, control workflow records, manage nonconformities, and support continual improvement in a practical and proportionate way.
