This course is your practical introduction to one of the most in-demand virtual assistant skills: email and calendar management using Gmail and Google Workspace. Designed for beginner to aspiring VAs, this course walks you step-by-step through how to confidently manage a client’s inbox and schedule using real-world systems, tools, and workflows. You’ll start by learning how to securely access and delegate Gmail accounts, ensuring professionalism and trust from day one. From there, you’ll build essential skills in email organisation, filtering, and inbox management, so you can keep any inbox clean, structured, and under control.
You’ll also learn how to use Google Calendar for scheduling, time blocking, and mapping out meetings, helping clients stay organised and never miss important commitments. To boost your efficiency, the course introduces you to Zapier (beginner level), showing you how to automate simple repetitive tasks between apps — a powerful skill that separates average VAs from high-value ones.
