A successful IT support technician needs more than memorized technical terms. You need to understand how computers, mobile devices, networks, operating systems, and security controls work together, recognize why they fail, and follow a structured process to restore service. This course develops those practical foundations while helping you prepare for both current CompTIA A+ exams.
CompTIA A+ (220-1201 & 220-1202): Core 1 & Core 2 follows the complete learning journey from technician fundamentals to realistic troubleshooting scenarios. The course is suitable for beginners, aspiring help desk and desktop support professionals, career changers, and learners who want a structured approach to the A+ certification.
For Core 1 (220-1201), you will study laptops, mobile devices, ports and protocols, Wi-Fi, IP addressing, wired and wireless networks, SOHO configuration, motherboards, CPUs, memory, HDDs and SSDs, RAID, cables, connectors, displays, printers, virtualization, cloud fundamentals, and hardware and network troubleshooting.
For Core 2 (220-1202), you will explore Windows deployment and administrative tools, common command-line utilities, macOS and Linux support, application installation, identity and access control, malware and social engineering, wireless and endpoint hardening, secure data disposal, software and mobile troubleshooting, documentation, ticketing, backups, change control, remote support, scripting, and appropriate AI use in IT support.
