So, you’ve been assigned to your first AI-automation project. May be your customer support team plans to rely on an AI-support agent to ease the volume of incoming calls, or your operations team wants an AI solution to help route internal processes, or the delivery service needs help with order dispatching…
What seems like a standard business analysis problem (identify the needs, elicit requirements, scope the solution, and ensure it works) becomes tricky once you introduce a new piece of technology for your project, not to say get involved into helping your organisation embark on the journey of its wide-scale adoption.
This course is designed to turn you into that essential Business Analyst who can translate business problems into functional, ethical, and high-quality business solutions powered by AI. You will learn the power and limitations of modern AI technology, develop skills to define requirements for different types of AI automation, learn how to support AI-strategy development, and perform change management needed to embed AI.
