BUILDING DATABASE/API DRIVEN CALL CENTER SOLUTION USING ASTERISK
What you’ll learn:
Have a good foundation of Asterisk PBX
Deploy a robust enterprise Call Center Solution with little or no cost(Configure Automatic Call Distribution (ACD) using Queue (Database Driven & Config File)
Build a working Interactive Voice Response (IVR)
Make HTTP request (API call: Post & Get) to the external system to fetch data during call session (Active Channel)
Integrate Asterisk to MySQL Database, MSSQL, or any database of your choice
Basic Troubleshooting in Asterisk PBX
Secure your asterisk PBX
Requirements:
Asterisk Knowledge: Yes (Not a show-stopper with focus and follow the course as outlined )
Basic Knowledge on Network and Linux: Yes (Not a show-stopper with focus and and follow the course as outlined)
Description:
The tutorial is about learning how to Build a Database/API-driven Call Center Solution/PBX using asterisk PBX. You will learn the following
In-depth Knowledge of Asterisk PBX.
How to setup Trunk to any provider of your choice using chan PJSIP (Config File & Database Table
How to work with Asterisk dial plan to implement different business scenarios
How to setup Interactive Voice Response (IVR) System with Time-based call routing
How to setup PBX for Organization using Asterisk
How to setup Automatic Call Distribution amount the Agents (Database and Configuration file driven approach)
Integrate Asterisk with Any Database of your Choice (MySQL, SQLite, PostgreSQL, MSSQL)
Setup MySQL Database in Linux environment and integrate it with Asterisk PBX
Working with Musiconhold (Config File & Database table)
Make API call in your dial plan to an external system in real-time
Secure Your PBX
After learning the basics of Asterisk, We are going to implement Call Center Solution for a fictitious Hospital(The Great Hospital) that has an Online Medical Consulting Service with the following requirements
Prompt
